Senior Software Engineer

Full Job Description

Job Responsibilities:

The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customer’s needs.

Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.

Responsible for onboarding and introducing the Zendesk platform to new users

Responsible for training the Customer how the configure Zendesk and recommend best practices

Collaborate with the Zendesk Team

Provide assistance with technical issues

Revise existing configuration and suggest improvements

Willingness to work in continuous night shift to support US customers.

Job Skills:

Knowledge of Zendesk CRM and Zendesk administration

Preferably Zendesk Support Administrator Expert Certified

Business Analyst skill set to understand and capture customer requirements.

Ability to troubleshoot software-related issues

Experience in project management is a plus

An analytical mind with problem-solving abilities

A team player with excellent communication and presentation skills

Customer service orientation

Interpersonal skills

BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus

Experience with remote desktop applications and help desk software is a plus

Prior experience in tech support, desktop support, or a similar role is a plus

Experience Required: 2 or more years of experience in using Support/Helpdesk systems

Shift: Day Job