Entertainment Ambassador

ABOUT US:

Callaway Resort & Gardens (CRG) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason Callaway 75 years ago. Currently CRG is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

ABOUT THE ROLE:

Reports To

Special Events Supervisor

Job Overview

The Entertainment Ambassador is responsible for delivering outstanding service during Special Events, ensuring all Guests have a positive and smooth Guest Experience. The role involves assisting with Event set up, facilitation of activities, and supporting Event operations to ensure everything runs efficiently. The ideal candidate will be friendly, approachable, proactive in addressing the needs of Event Guest, and play a vital role in "Making Memories Worth Repeating."

Responsibilities and Duties

• Greet Guests warmly and assist them with Event-related inquiries, including direction, schedules, and general information. Ensure Guests feel welcomed and valued throughout the Event.

• Responsible for daily cleaning and upkeep of all workspaces and behind the scenes areas.

• Help with the setup of the Event space, including arranging seating, setting up decor, and preparing Event supplies. Assist with the teardown and clean up after Events.

• Monitor the Event to ensure Guests safety and security, including identifying and reporting potential hazards or disruption immediately.

• Address any Guest concerns or questions promptly and professionally, offering solutions where appropriate or escalating issues to the Special Events Supervisor, or Manager when necessary.

• Assist with Event-specific tasks, such as facilitating activities, assisting with entertainment and vendors, and ensuring Event details are executed according to plan.

• Represent Callaway Resort and Gardens in a professional and friendly manner, creating a positive and inclusive environment for all Event Guests.

Education & Experience:

Must be at least 16 years of age or older

Ability to work in a fast-paced environment while managing multiple tasks and priorities.

Positive attitude and willingness to take initiative.

Strong communication and interpersonal skills.

Ability to work effectively as part of a team and independently.

Ability to remain flexible and adapt to the changing needs of events.

Availability to work evenings, weekends, and holidays to accommodate event schedules is required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.