Guest Services Representative - AFC

Job Title: Guest Service Representative

Summary: The Guest Service Representative is the first point of contact for guests at the hockey arena, providing a welcoming and helpful experience. This role is responsible for a variety of administrative and guest-facing duties to ensure smooth operations and high guest satisfaction.

Key Responsibilities:

Guest Services:

Greet and register guests for programs, events, and skating sessions in a warm and friendly manner.

Assist with guest requests and inquiries, and resolve issues efficiently and professionally.

Record and communicate special guest requests or problems to the appropriate department and ensure timely resolution.

Administrative and Communication:

Answer and route phone calls using a multi-line phone system in an articulate and friendly manner.

Monitor and respond to voicemails and emails promptly.

Sort, log, and distribute incoming mail and messages.

Maintain the cleanliness and organization of the front desk area.

Knowledge and Information:

Possess comprehensive knowledge of all arena programs, including pricing, start and end dates, and registration periods.

Provide accurate information to guests regarding events, schedules, and general arena policies.

Other Duties:

Perform other administrative duties as assigned by management.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.