Voice AI Automation Engineer

Wendy's is looking for a Senior Automation Engineer to automate Wendy's voice AI (Fresh AI)

In this role, the Sr. Automation Engineer will be responsible to create automated test to validate Wendy's Fresh AI ensuring high-quality results that meet business goals

Experience with text-to-speech (TTS)/speech synthesis technology/AI tools

Create and identify different test scenarios and conditions that's needs to be automated

Must have basic Point-of-sale knowledge (Preferably NCR Aloha)

An Individual who has excellent written and oral communication skills

capable of prioritizing and has the potential to multi-task work.

Ability to troubleshoot and analyze different types of issues and automation failures

Meet timelines and minimize disruption to partner teams, proactively managing schedule and risks

Ability to adapt to changing procedures, environments, and tools in the QA space.

Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately

Partner closely with the engineering teams to replicate and resolve issues

Ability to work independently as well in a team, seeking guidance as needed

Bachelor's degree in Computer Science or related discipline, or combination of education and experience

Minimum of 8+ years of professional QA Automation Engineer experience

Experience with text-to-speech (TTS)/speech synthesis technology/tools

Hands on experience coding in Python, PHP, Java, C/C++ or equivalent language

Experience with OCR (Optical Character recognition) libraries, tools like Tesseract, OCRopus etc.

Experience working different Voice AI tools like Murf AI, ElevenLab etc.

Have a good understanding of ecommerce applications and architecture to assist in troubleshooting

Technical aptitude to understand system architecture and follow how the various components talk to one another

Must have basic knowledge and experience working with the Aloha Software products or equivalent Point of Sale system

Monitor application logs to determine system behavior. Address all technical issues; facilitate the resolution and follow up with Development and other cross-functional departments.

Required Skills : Conversational AI,AI,Python,C

Additional Skills : ML Engineer,AI Developer,QA / Tester