Finance Support Associate

Remote Employee BPO has an outstanding opportunity for you!

Role: Finance Support Associate

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Summary

The Finance Support Associate is responsible for receiving, logging, and assigning all customer billing inquiries while delivering excellent and prompt customer service.

Responsibilities:

Process billing inquiry requests from internal and external customers.

Answer incoming calls and emails, resolving issues or managing tasks within the quote-to-cash business process.

Log all requests in the CRM system and escalate or resolve critical issues as needed.

Maintain accurate customer contact records and data in all systems.

Manage an individual work queue in the CRM system.

Process returned mail and emails, contacting customers for updated information.

Common Inquiry Types:

Reactivation / Deactivation / Data Correction

Explanation of Bill

Billing Treatment Incorrect

Ship-To or Bill-To Updates

Copy of Invoice

Account Statement

Account Updates (contacts, addresses, platforms, account names)

Missing Invoices

Copy of Contract

Cancellations and LSDA Follow-ups

Invoice Mismatches

Systems Used:

SFDC (Salesforce)

MIDAS

E10

E4SE

EpicCare

Ticket Volume:

Busy days: 20 - 30 tickets

Regular days: 10 - 15 tickets

Required Experience:

Previous experience in a customer support role.

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening.

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Highly reliable with the ability to maintain regular attendance and punctuality.

Excellent English oral and written communication skills.

High school or College Undergraduate.

Willing to work office-based

Willing to work in US time zone (Night Shift Philippines)

Willing to work on weekends and holidays

Ready to start immediately.

Pampanga based