Developer (NET)

About the Role:

The Senior Developer participates or takes charge of requirements elaboration, production issue resolution, system enhancement solution development, release, and support of minimum viable products with the assigned Scrum or Kanban Team.

Scope of Work / Responsibilities

Expected Results / Assigned Responsibilities

Collaboratively works with business analysts, quality control testers, scrum masters, product owners, subject matter experts, and other relevant roles to deliver minimum viable products or services.

Prepares standards-based high-level and detailed technical designs (solution, application, database, integrations, or APIs) in close collaboration with the team, technical leaders, and other roles.

Resolves the most complex and challenging technical issues that escalate from L1 and L2 support teams.

Conducts thorough root cause analysis to identify underlying causes of recurring problems and implements permanent solutions to prevent future occurrences.

Performs proactive problem prevention and improves system stability.

Analyzes and debugs code to identify and fix software defects, often collaborating with development teams.

Develops and deploys scripts, patches, or updates to address identified issues, ensuring proper implementation and testing.

Collaborates with other support and development teams, and potentially with vendors, to resolve complex issues. Communicates technical information effectively to both technical and non-technical stakeholders.

Documents troubleshooting procedures, solutions, and other technical information to build a knowledge base for future reference and knowledge transfer.

Implements solutions to automate support handling using AI tools, chatbots, and other technologies.

Participates in product backlog grooming, Scrum events (Sprint Planning, Solution Development, Daily Stand-Up, Sprint Review, and Retrospective), or Kanban events (Replenishment, Daily Stand-Up, Service Delivery Review).

Participates in iterative product backlog elaboration, coding, building, unit testing, defect fixing, deployment, and release/support of epics, products, or features with the assigned team.

Ensures that code pushed to the deployment pipeline is of high quality and meets requirements by applying behavior- and test-driven development practices, e.g., code inspection, validation, and automated unit testing.

Participates in research and innovation to learn new technologies and improve practices.

Occasionally performs the role of Sprint Lead when nominated by the team.

Performs other relevant tasks that may be assigned.

Core Competencies

Technical Knowledge and Skills

Helps and advises others based on specialized knowledge and skill.

Uses technical knowledge and skills to complete complex work.

Uses technical expertise to improve work systems.

Client Orientation

Works to meet the needs of clients and stakeholders.

Communicates regularly and seeks to understand and anticipate client needs.

Collaborates with clients to meet evolving requirements.

Achieving Results

Finds ways to reduce time and cost in completing work.

Monitors progress and drives continuous improvement.

Works with others to overcome challenges and find alternative solutions.

Working Together

Provides practical support and encouragement to team members.

Promotes collaboration and teamwork across all members.

Requirements and Qualifications

Education Requirements

Graduate of Bachelor of Science in Information Technology, Engineering, or other related fields.

Relevant Experience and Other Requirements

Suitability to undertake the responsibilities mentioned above at the required level.

At least three (3) years of experience in a senior developer role.

At least five (5) years of experience in architecture, design, and development of integrated systems.

Experience in production support hotfixes and L3 support.

Experience with ServiceNow is preferred.

Strong analytical and problem-solving skills.

Proven experience in developing web-based applications, RESTful web services, JavaScript, TypeScript, HTML, XML, Stylesheets, ReactJS.

Proven experience in SharePoint and developing SPFx applications.

Experience designing, developing, and deploying Web APIs using .NET Core and C#.

Experience with relational databases such as MSSQL, Oracle, and others.

Experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines) is preferred.

Experience integrating and developing Generative AI agents is preferred.

Experience working with Azure Cloud Services is an advantage.

Experience with CI/CD and YAML is an advantage.

Experience in Agile methodologies such as Scrum or Kanban.

Certifications in Secure Coding, Scrum, or DevOps are a plus.

Experience working in teams of five or more members.

Ability to engage effectively with senior executives from various cultural backgrounds.

Excellent oral and written communication skills in English.

Reporting and Coordination

The personnel will take instructions from the Product Lead and work closely with the project team, internal and external stakeholders.

May provide other services as required by the team or designated supervisor.

Work Arrangement

Amenable to report onsite (Ortigas) as needed.

Open to shifting schedules (7:0016:00 PHT or 14:0022:00 PHT).

Can work extended hours or during weekends (with corresponding OT pay), even on short notice.