Develop functional requirement based business requirements, and identify the non-functional requirements for the solution architect
Identify any gaps in business requirements and follow up with end users to detail the requirements
Explain to business users how the proposed solution will implement their business requirements
Develop a deeper understanding of the business process, business organisation and the expected business outcome
Understand the product features and out-of-box requirements and map the functional requirements
Conduct fit-gap analysis on products and develop reasonable working alternatives
Support the product evaluation during the service definition phase
Manage the changes in functional and non-functional requirements from the BTS team
Develop the test cases, test plan and test data for the requirements
Assist in conducting functional testing
Ensure the operational support process are aligned with the business objectives and stated business requirements