Customer Service Associate

The Role

We are looking for a Customer Service Associate, Who will represent the company to customers (they generate the highest revenue for AUTOonline). A Customer Service Associate must be able to optimally schedule the services of towing providers, document management and vehicle storage facilities to meet customer service expectations. They must also communicate effectively with different operational areas of the customers, which involves planning and executing various tasks with specific difficulties. An ideal candidate should have developed skills that enable them to achieve challenging goals, identify business opportunities, and generate alternative processes that allow the implementation of the AUTOonline product in different sectors of the automotive industry.

Responsibility

Buyers:

On-boarding and managing buyers

Buyer’s payment reconciliations

Market segmentation study of new buyers and distribution

Manage Customer transactions

Document receipt, ownership and marketing of vehicles

Follow up of vehicles payments

Management of the vehicle’s file sold

Delivery of management metrics

What You’ll do

Management Salvage’s sales

Execute an auction

Payment Tracking

Sales management indicators

Propose changes to the vehicle publishing process

Delivery tracking of documents of sold vehicles

Identify operational activities that must be improved in their execution

What You’ll Bring

Bachelor s degree required

Automotive Industry Knowledge

Leadership skills

Written and Verbal Communication Skills

Pleasant, friendly disposition with strong communication skills

Proficient in Microsoft Office (Word, Excel and PowerPoint)

Ability to work under pressure, with limited supervision

Excellent organization and time management skills

High degree of attention to detail and discretion

Multitask skilled and able to manage multiple priorities and work efficiently in a fast and accurate way

Easy adaptability under a dynamic environment

JR-018623