Contact Center Technical Manager

Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.

Our client is seeking a Contact Center Technical Manager to join their team in Las Vegas, NV. This is Full Time role. This highly-motivated individual has strong managerial skills that

Successful candidates excel at and enjoy:

The ability to motivate staff, delegate tasks, and work collaboratively to optimize the department budget.

Monitoring PBX switch maintenance and MACD work.

Organizing monthly reviews with carriers, center application providers, and maintenance providers to ensure system performances are met.

Identifying incidents and implement the best solutions to ensure business requirements are met.

Being technical and understanding old and new telcom software.

Job Requirements

Your previous experience includes:

Bachelor's in Telecommunications or closely related field.

Obtain and maintain a Nevada Gaming License.

5+ years experience in telecommunications management roles and vendor relationship management.

High proficiency with Firewall, Networking, Data, Nortel CS1000, Avaya Aura Contact Center, and telecommunications troubleshooting.

Certified for ITIL v3 Foundations and Avaya Certified Support Specialist (ACSS)

Salary: $110K - 120K

FT - Direct Hire

Where you land in the salary range depends on how well your background and experience meet the requirements outlined in the job posting. Making that first impression on your resume, online profile, and in your interview is a key part of the process. The Taurean recruitment team is dedicated to helping you present your very best self. Does this sound like the job for you? If so, please apply today! Let's do this!

Not sure this is a fit? We can help! Contact us at to speak with one of our consultants about your career path!