Front of House Manager

You will be responsible amongst other duties for the following:

· Manage the Reception, Telephones, Room Reservations, Catering and Cleaning.

· Deliver the professional greeting of clients and visitors, to the highest standards.

· Monitor, manage, and review the Catering and Cleaning contracts

· Co-ordinate their staff to ensure the delivery of exceptional front of house services.

· Implement dynamic operational working procedures, to support the delivery of service excellence.

· Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.

· Implement safe working practices to ensure safety of building occupiers and visitors.

· Lead monthly management report meetings.

· Strong detail analysis of service delivery and identify continuous improvements.

· Introduce systems for analysis of service delivery.

· Monitor the team’s performance promoting achievements and identifying weaker areas for improvement.

· Set and maintain a shift schedule.

· Ensure customer satisfaction by quickly fixing any issues.

· Facilitate quick and efficient communication between front and back-of-house (BOH)

Requirements:

· Hospitality related diploma or certification

· 2-5 years experience in similar role

· Ability to spot and resolve problems efficiently.

· Communication and leadership skills

· Ability to manage personnel.

· Guest-oriented and service-minded

· Ability to create reports to give to management.

· Working knowledge of various computer software programs (MS Office)

· Ability to communicate with all levels of staff

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