Operations Engineer

JOB DETAILS

JOB BAND: C

CONTRACT TYPE: Full-time / Fixed-term (12 months FTC)

DEPARTMENT: BBC Technology and Media Operations

LOCATION: Pacific Quay

PROPOSED SALARY RANGE: 40,500-50,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

PURPOSE OF THE ROLE

As an Operations Engineer at the BBC you will be at the heart of broadcasting excellence. You’ll play a vital role in keeping our content flowing seamlessly to audiences across the nation. Dive into cutting-edge systems and technologies, and explore the infrastructure that powers our creative output. This is your chance to grow your skills, support iconic programming, and help shape the future of broadcasting.

WHY JOIN THE TEAM

Join BBC Scotland’s Engineering team, based at Pacific Quay in Glasgow. We’re seeking an experienced Operations Engineer who thrives in a live technical environment and values precision, enjoys collaboration, and remains motivated through challenges. We provide broadcast support across Scotland, and you will have opportunities to visit remote sites such as Orkney, Shetland and Stornoway.

You’ll join a high-performing yet relaxed team that’s supportive, easy going, and genuinely fun to work with. If you believe in the BBC’s mission and want to be part of its future, we’d love to welcome you aboard.

YOUR KEY RESPONSIBILITIES AND IMPACT

Incident response: Initiate response to service disruption of broadcast critical systems and equipment, and support proactive measures aimed at preventing recurrence. Accurately recording incidents including technical response and action taken

Monitor and support broadcast systems: Using a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms

Collaboration: Communicate clearly with engineers, specialists, programme makers, technical teams, and stakeholders to maintain operational continuity and effective shift handovers.

Diagnose and Repair: Troubleshoot faults and carry out repairs on broadcast and IT equipment, maintaining system reliability and preventing repeat issues.

Promote Safety and Inclusion: Uphold health and safety standards while contributing to an inclusive team culture that supports collaboration and wellbeing.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA

• Hands-on experience supporting radio, TV, and online broadcast systems, with knowledge of studio equipment, communication systems, and production tools used in both live and post-production environments.

• Skilled in using monitoring tools for incident detection and prevention, e.g. Nagios, checkMK.

• Proven ability to calmly diagnose and resolve broadcast faults under pressure, ensuring uninterrupted transmission.

• Capable of producing clear technical documentation and communicating system issues across engineering and editorial teams.

• Experience using ITSM and knowledge management platforms such as Confluence, Helix or Jira to record and share information.

• Knowledge of current safety standards and experience working and contributing to an inclusive environment.

DESIRED BUT NOT REQUIRED

• Knowledge of Networking in Audio/Video Environments – Familiarity with IP audio/video, streaming protocols, and networked media systems.

• Understanding of ITIL Framework – Awareness of ITIL principles and service management best practices.

• Experience in Media or Creative Environments – Exposure to broadcast, production, or post-production workflows.

• Problem-Solving Methodologies – Ability to apply structured approaches to fault diagnosis and resolution.

• Awareness of IT Security Standards – Understanding of security policies, procedures, and best practices in technical environments.

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.