Customer Service Representative (CSR) - Work At Home

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience through various communication channels.

Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in person Handle customer complaints and provide appropriate solutions in a timely manner Maintain a high level of professionalism and empathy when interacting with customer Process orders, forms, applications, and requests accurately Maintain detailed and accurate records of customer interactions Follow up with customers to ensure their issues are resolved Collaborate with other departments to resolve complex issues Stay updated on products, services, policies, and procedures Meet or exceed performance targets related to customer satisfaction, response times, and resolution rates Qualifications: High school diploma or equivalent; associate’s or bachelor’s degree is a plus Proven experience in a customer service or support role preferred Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work in a fast-paced environment Proficiency with customer service software, CRMs, and Microsoft Office Suite Willingness to work flexible shifts, including evenings, weekends, or holidays if required

Job Type: Full-time