Operations Coordinator- Service (Minneapolis)

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Operations Coordinator - Service in Minneapolis, MN.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS: * Performs Install Base maintenance as needed.

Creates safety inspection tickets.

* Updates on-call lists, sends detailed notification to Dispatch daily.

Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.

* Provides status to National Accounts and customers on open work orders and completed callbacks.

Updates evening ticket with the monthly work order number.

* Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling.

Reviews open ticket reports and submits to dispatch.

* Tracks Operations systems and tool audits.

* Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools.

Orders new phones and replacements for the service department.

(N/A if branch has office manager.) * Assists managers with safety meetings and maintains documentation.

(N/A if branch has office manager) * Completes manual payroll entry forms, includes daily DVR processing and cost corrections.

* Creates parts requisitions and receives parts.

Reviews weekly report of un-received invoices.

* Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.

* Sends copy of down payment checks to regional Accounts Receivable.

Submits checks sent to branch for service to lockbox * Creates safety inspection tickets.

Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.

* Assigns tickets to mechanics, as needed.

* Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation). * Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse). * Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.

* Reviews Work in Progress report (weekly) and submits to regional billers.

* Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.

* Opens and distributes mail and faxes.

(N/A if office has office manager) * Codes local Accounts Payable invoices and forward to Oracle Invoice email.

(N/A if branch has office manager) * Manages vehicles and submits change forms to LeasePlan.

(N/A if branch has office manager or warehouse supervisor)