Work Study Student Services & Engagement Assistant Advisor ISS Student

Start Date: 7/7/2025 End Date: 6/30/2026 Number of Positions: 4- to complement the department's capacity to provide face-to-face both in-person and Zoom student services and administrative support for the department.

Hours per Week: 80 hrs/wk needed = 20 hrs/4 students Weekends Required: No Evenings Required: Yes Supervisor: Yaru Wang Alternate Supervisor: Elizabeth Carson-Murphy This position allows for remote work Yes/No: Yes Percentage of time that could be remote (0-100%): 50% to be assigned in the ISS Virtual Front Desk providing customer service.

Method to assess remote work: Track attendance, get feedback from ISS staff members and customer feedback as well.

Positive outback reflecting satisfaction of services provided.

Job Description * Welcoming guests: Greeting visitors and providing a hospitable welcome * Handling inquiries: Answering phone calls, responding to customer inquiries, and directing messages in a timely, friendly, and efficient manner.

* Resolving issues: Assisting customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

* Team collaboration: Work hand-in-hand with the ISS Advisors in achieving the department's strategic priorities, goals & objectives for student success.

* Administrative support: Assisting with student record imaging and maintenance.

Qualifications * Experience in (or strong interest in) office administrative support, student services work, and customer service relations * Demonstrated organizational skills, attention to detail, experience working independently and collaboratively * Strong verbal and written communication skills, as well as computer usage and emailing skills * Possess analytical skills, team player traits, and problem-solving abilities * Comfortable working in a fast-pace environment under high-level and minimal supervision * Abilities to work with and main academic records, including interpreting information, handling with confidentiality, and securing the review and storage.

How to Apply: Submission of resume' and cover letter.

Email: Position Type: Work Study Department: AULA Office of Integrated Student Services