Admissions Clerk

A vacancy exists for an Admissions Clerk at Life Flora Hospital reporting to Sonja Rossouw, Admission Supervisor.

The successful candidate will contribute towards the optimal functioning of patient services by enabling smooth running and support in delivering quality patient care Critical Outputs Greeting, welcoming, directing and announcing patients appropriately and professionally.

Be willing to listen, help and take action of all customer complaints Performing general administration duties involved in the admission of patients.

Manage the accuracy of the admission process and the prevention of potential risk factors.

Assist patients with completion of admission information forms.

Capture patient details and procedures accurately.

Scanning documents into the system, i.e.

referral letters, medical aid cards etc.

Booking patients for special procedures and supply pre-examination requirements to patients and units where necessary.

Confirm authorization for certain procedures.

Answering the telephone and resolving queries or directing them to relevant parties.

Manage payments made at reception and billing of patient accounts, where applicable.

Being aware of the patients’ status in the waiting area, i.e.

examination completed and waiting for results etc.

Ensure principles of infection prevention and all standard precautions are adhered to; ensure safe and clean hygienic environment Foster a harmonious relationship between the reception staff, patients and hospital staff.

Operating the switchboard in a relief capacity.

Requirements Grade 12 Receptionist and General administrative experience Knowledge of hospital procedures and medical terminology will be an advantage Knowledge and application of patient administration systems, policies and procedures Computer literacy and proficiency in Microsoft Office (excel, word) is essential.

Competencies Problem-solving, analysis and judgement Resilience Engaging diversity Verbal & written communication and presentation Influencing Action orientation Building relationships Customer responsiveness Organisational awareness Leading by example Motivating and developing people Excellence orientation Ethical behaviour Please send your resume/CV