IT Support Specialist

IT Support Specialist

Setting/Hours: 100% In-Office M-F 8am to 5pm

Join trak group in partnering with a growing client in Columbus, Ohio thatâ s expanding its IT team.

What Youâ ll Do

Job Title: Contract IT Support Specialist

Location: Columbus, Ohio

Job Description:

We are seeking a skilled IT Support Specialist on a contract basis to join our team in Columbus, Ohio. The ideal candidate will provide technical support and assistance to ensure the smooth operation of our IT systems.

Key Responsibilities:

- Provide technical support to end-users for hardware, software, and network-related issues.

- Troubleshoot and resolve technical problems in a timely manner.

- Install, configure, and maintain computer systems and applications.

- Assist in the setup and deployment of new equipment and software updates.

- Document and track support requests and resolutions using a ticketing system.

- Collaborate with other IT team members to improve system performance and user experience.

Required Skills:

- Proficiency in Windows and Mac operating systems.

- Experience with network troubleshooting and configuration.

- Familiarity with remote desktop applications and help desk software.

- Strong knowledge of Microsoft Office Suite and other common software applications.

- Excellent communication and customer service skills.

- Ability to work independently and manage multiple tasks efficiently.

Preferred Skills:

- Experience with cloud-based solutions such as AWS or Azure.

- Knowledge of cybersecurity principles and practices.

- Certification in CompTIA A+, Network+, or equivalent.

Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and skills.

Note: Only candidates with the right to work in the location and the ability to start immediately will be considered.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.