Asset and Configuration Manager

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

• Extract data from the Warehouse Dimensional Marts and design and build front end processes that will satisfy the end user requirements.

• Test programs and processes written to ensure that the desired end result is met with a strong emphasis of data and data management.

• Obtain Data for Business Analyst and/or Systems Analyst in order to satisfy ad hoc requests

• Perform impact analysis;

• Perform regression testing, if required;

• Review business specification with Business Analyst;

• Approve business specification;

• Implement any changes required;

• Retest functionality and address fixes required;

• Conduct unit testing;

• Develop functionality per specification

Lead the creation, configuration and implementation of Asset and Configuration Management best practices across the entire IT Landscape.

The role requires intricate knowledge and experience of asset management policies and procedures as well as the use and implementation of asset management tools.

Consolidate, track and manage physical and contractual aspects of an information technology asset throughout its lifecycles and to support the delivery of Information Technology Services to the business and ensure that the licensing conformance for software and systems conform to the respective license contracts.

Responsibilities

Lead the creation, configuration and implementation of the asset and configuration management approach to ensure business and operating needs are met.

Define and implement a fit for purpose operating model for Asset and Configuration Management

Define and implement Asset and Configuration Management policies and procedures

Ensure that configuration items are identified, accounted, reported, verified and audited. Ensure strict controls are in place for all configuration items and only authorised changes are made for all assets within the enterprise IT environment.

Ensure that an up-to-date asset inventory for all technology assets is maintained.

Assess existing asset processes, development of target state use cases, functional specifications and reports requirements.

Compliance and Risk Management – adhere to statutory regulations, organisational standards, policies and procedures. Manage the protection of intellectual property rights in asset management.

Stakeholder Management – Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.

Financial Management – Assist in annual forecast activities of associated expense components.

Lead and manage Audit requirements as and when required, both internal and external.

Meet with stakeholders within the business and IT department to identify their needs regarding their IT Asset Requirements in consultation with external vendors.

Build sustainable relationships with internal clients (IT) and vendors by providing accurate information regarding stakeholder IT assets.

Network with registered IT Associations to apply best practices and principles within business and the IT departments (share information).

Results Delivery

Contribute to the achievement of the Information Technology and financial division budgets by delivering accurate information on the status of IT assets in a 3-year life cycle and trending reports on the Configuration Management System.

Ensure conformance to licensing agreements and escalate to relevant system/ budget owners if the conformance is not aligned with urgency so as to avoid any financial or penalty risk.

Ensure Information Technology Asset Management policies and procedures are followed.

Ensure all IT audit timelines and requirements are met.

Ensure results are sustainable by reviewing daily, weekly, and monthly software scans and conducting spot check audits to ensure measurement of the status of the IT assets are set and agreed with stakeholders timeously.

Contribute to the improvement of client service by ensuring systems, products, and projects are designed and implemented according to the Infrastructure Library framework (ITIL) and software asset management principles.

Align processes and services with business and IT-changing requirements through Continuous Service Improvement.

Provide specialist input on IT Service Asset Management systems, processes, and policies by evaluation.

Stakeholder Relationship Management

Build strategic Industry, Global network of thought leaders and relationships utilizing social media, attending and presenting at conferences and training interventions.

Meet with stakeholders within the business and IT department to identify their needs regarding their IT Asset Requirements in consultation with external vendors.

Build sustainable relationships with internal clients (IT) and vendors by providing accurate information regarding stakeholder IT assets.

Network with registered IT Associations to apply best practices and principles within business and the IT departments (share information).

Build sustainable relationships with external vendors to ensure IT Asset Management services are delivered accurately and timeously to the business, inclusive of licensing re-sellers.

Network with registered IT Associations to apply best practices and principles within business and the IT departments (share information).

Collaborates in continuous service improvement initiatives with other IT process owners and functional areas (e.g. Change Management, Problem Management, Release Management, etc.).

Process Management

Manage the licensing procurement, renewal, and conformance process with the relevant system owners and or stakeholders.

Advise stakeholders of their licensing status and ensure that they understand the financial implications of conformance to the respective licensing landscape.

Manage own delivery against performance delivery plan and set timelines, identify obstacles to delivery, and take appropriate action where required.

Apply Software and Hardware Asset Management methodologies and guidelines from the Information Technology Infrastructure Library framework to understand and analyze inputs.

Supply accurate information in order for the departments in the Information Technology Department to make cost-effective decisions about Information Technology assets.

Apply processes and standard operating procedures to evaluate outputs and refer to management and colleagues for review.

Validate IT hardware and software assets in the Enterprise Service Management System to manage IT Stock status.

Ensure that compliant with licensing according to vendor license agreements and update the agreements on the Enterprise Management system

Ensure compliance with the use of the asset that has been procured as per the terms and conditions of the vendor license agreement.

Provide input and assist teams in all Enterprise Software Licensing Agreement negotiations.

Interact with various departments for queries and clarity on IT Assets to facilitate the creation of an Asset Standards List through administering the process of applying, approving, and rejecting software standards.

Apply appropriate corrective actions by identifying issues and clarifying factors to ensure all IT asset issues are resolved.

Ensure users comply with software processes and rules by educating them on the processes through communication and meetings to create buy-in and ensure strict adherence to IT Service Management processes and policies

Ensures asset registers received are accurate and tasks are assigned to different teams to deploy the asset.

Ensures CMDB/Asset data is current and accurate; determines best practices and procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary.

Determines operational reporting including asset/configuration status, license consumption, license entitlement, warranty, and other IT asset reporting.

Provides coaching and conducts training for CMDB stakeholders to ensure an appropriate understanding of the system and its relationship to other key IT processes.

Evaluates industry innovations, maturity, trends, and changes regularly to plan and recommend new technologies.

Provides guidance, instruction, and authoring of IT knowledge base articles on CMDB/Asset management value and usage.

Review and execute changes to CMDB based on the Change management process.

Maintain and review the hardware model database in ITSM Tool.

Transformation and Innovation Contribution

Identify, share, and implement value-adding improvement/innovative ideas and solutions contributing to the business.

Continuous improvement to ensure effective service

Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

Ensure adherence to organisational policies, practices and procedures.

Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

Attend, where required, the business Manco meetings to ensure that all operational issues are addressed and also promote current initiatives within IT.

Review the service and business catalogues to ensure that all IT services are noted and updated.

Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.

Establish productive operational relationships with key stakeholders in the various channels and development teams.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

Contribute to the development and implementation of fit for purpose budgets.

Manage supplier relationships, and budgets associated with projects.

Assist to Formulate and draft the required business cases contributing to the replacement/implementation of essential IT Infrastructure/services.

Manage staff related costs (salaries, standby, overtime). Where required, suggest the amendment of staff policies to ensure that costs are effectively managed.

Drive change methodology and ensure implementation across all projects

Responsible for influencing and implementing change management strategies and plans that maximize user adoption and proficiency and minimize resistance by increasing benefit realization, value creation, ROI and the achievement of business results and outcomes.

Ensures direct support and coaching to all users is available during transition periods.

Manage quality people practices

Align own behaviour with the organisation culture and values.

Share and transfer product, process and systems knowledge to colleagues.

Collaborate and work with the business and IT teams to deliver required service levels.

Actively share information with other team members regarding successes, issues, trends and ideas.

Skills

Competencies

Business Insight

Collaborates

Courage

Cultivates Innovation

Decision Quality

Drives Results

Ensures Accountability

Manages Complexity

Education

Bachelor of Commerce (BCom): Information Technology (Required)

Closing Date

28 October 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

JR-72718