Supervisor Billing

The Supervisor Digital Billing position reports to the Billing Manager – Digital Invoice Management.

The Digital Invoice Management department is responsible for interacting with our internal/external customers to ensure invoices are delivered as expected. This department’s responsibility includes overseeing EDI (Electronic Data Interchange) and billing invoices into an internet portal.

The primary objective of the Associate Finance Admin Supervisor is to oversee a team responsible for account management – billing invoices via an internet portal. This position has a high level of responsibility interfacing directly with key division contacts, internal teams, and our customers to ensure all details related to billing/invoice delivery are addressed. This role is expected to embrace the Ecolab culture, deliver exceptional customer service, and ensure our customers’ billing/invoice delivery is set up for success.

The position has supervisor responsibilities for direct reports, Digital Invoice Specialists.

Main Responsibilities

Effectively manages one sub-team of associates to consistently deliver timely high-quality results that meet or exceed expectations

Oversee associate training to new associates and for new accounts

Manage daily operations of account support team

Demonstrates a strong working knowledge of EBS, NSAP and AS400

Ensure service levels are being met – monitor inbound workload

Facilitate coverage amongst team during vacations/illness

Oversee the escalation process for invoicing issues to ensure defined timelines are being followed

Ensure desk top procedures for accounts in team portfolio are available and updated regularly

Uses critical decision-making skills when handling escalated issues from internal/external customers

Provide prompt follow-up actions to inquiries and issues

Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail

Perform problem solving analysis and implement corrective action when needed

Demonstrates urgency to resolve issues with associates, internal and external customers

Establishes strong working relationships with division finance, corporate account sales management teams (AVP’s/CAM’s/AM’s) and external/internal customer contacts

Support Credit and Corporate Account Finance to resolve billing, dispute, and pricing issues

Manage/report analytics for Digital Invoice Management - capture and report on metrics as needed

Supports on-going system enhancements as needed – testing, subject matter expert, special projects as needed

Adheres to company and department policies and procedures.

Basic Qualifications

BA Preferably in Business related field, or actively pursuing a bachelor’s degree

Experience training/teaching/coaching others

Demonstrated ability to deliver results

Proficient in SAP ERP’s

Ability to operate multiple software applications

Strong oral and written communication skills

English written & oral (Intermediate and up) - mandatory

Microsoft Excel (advanced)

Preferred Qualifications

Bachelor’s Degree in Finance, Accounting, Economics.

Demonstrated understanding of workforce management techniques and strategies

Knowledge of Ecolab's policies and procedures

Professional and exhibits leadership skills

Ability to work independently in a fast-paced environment

Attention to details, excellent organizational and time management skills

Demonstrate problem solving ability to resolve problems independently and take appropriate action in a timely manner

Experience manipulating data sets and data mergers

Previous analytical experience with high aptitude for research, analysis, and problem-solving skills

Must be able to work in a team environment, anticipate needs and meet customer expectations

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