Account/Process Trainer

Work Setup: Onsite (Clark Pampanga)

Shift: Shifting Schedules

Responsibilities:

1. Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.

3. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery: Possesses effective delivery/training techniques and methods.

5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture

Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively

High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example

Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders

Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements:

Graduate of any 4-year course.

At least 2 to 3 years trainer experience in the BPO industry

Preferably with background or knowledge in Tech Support.

Excellent oral and written communication.

Benefits:

Quarterly performance bonus.

Outstanding career development opportunities and fast track career progression.

Enjoy a fair work-life balance.

HMO and Life Insurance for employee and 2 dependents for free.