Prehospital Solution Support Consultant (amPHI)

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as a Prehospital Solution Support Consultant (amPHI) at Dedalus, one of the World’s leading healthcare technology companies, in our Clinical Support Team in QLD, Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As a Prehospital Solution Support Consultant (amPHI) you will be part of our highly successful clinical support team, utilising your skills in the support and maintenance of our market leading software applications for the hospital and healthcare environment.

Working with an extended vastly skilled team, you will be making a profound impact throughout the healthcare sector.

You will:

Provide superior task management incorporating incident triage, analysis, and resolution. Problem / Defect identification and categorisation with ability to think logically and laterally as required.

Develop and maintain a strong working relationship with our customers to foster collaboration and facilitate growth

Provide expert advice both internally and externally pertaining to Dedalus clinical information management solutions to promote best practice outcomes

Supporting our clients to deliver seamless patient care from emergency episode to hospital handover

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their communities.

Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

Essential Requirements

5+ years’ experience in the following:

Support clinical applications with a focus on Paramedical or Emergency care solutions in the health sector e.g. Nursing or similar

Providing functional and /or Technical support for healthcare IT systems

Highly proficient in written and verbal communications

Desirable Requirements

Knowledge of SQL with ability to execute scripts

Understanding of ITIL processes

Knowledge in Healthcare Workflow & HL7 Standard

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 22nd November 2025

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software

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