Customer Service Representative

Job Description

Customer Service Representative

Insurance

$17.00 per hour

Must Have Open Availability Monday-Saturday

Shifts and Schedules To Be Assigned After Interview and Offer

Temp to Hire

Why You’ll Love This Job:

Days/Hours:

Training hours – 8:00a-4:30p PST Monday-Friday

Regular schedule – must be available between 6:00a-5:00p PST Monday-Saturday

Will always have Sundays off and 1 day off during the week

Will typically work most Saturdays

After being hired on, the following benefits are offered:

Profit sharing

Health, dental, vision benefits

6% annual performance bonus incentive

Paid Time Off (PTO)

What You’ll Do:

Respond to a range of customer inquiries from members, clients, providers, and business partners, including routine and complex issues

Research and resolve complaints, providing tailored solutions beyond standard procedures

Educate and influence customers on the value of products, services, and solutions offered

Identify and report customer trends, escalating issues with potential organizational impact and suggesting improvements

Support service standards, starting with data entry and claims processing, then transitioning to handling live calls, expect 100-150 calls a day

What We’re Looking For:

1-2 years of experience in customer service call centers, handling moderate to complex inquiries across various industries (e.g., insurance, telecom, retail, software)

Technical proficiency, including hardwiring computers to routers/modems, internet and browser settings, and Microsoft Office (Word, Excel, Outlook), use multiple software simultaneously

Strong communication skills, both verbal (for multitasking and live inquiries) and written (for documentation and correspondence)

Flexible availability, including weekends, holidays, and overnight shifts

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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Full-time