Merchant Services Representative

Job Description

Merchant Services Representative

Payment Processing

$21.00 per hour

Monday-Friday, 8:00am-5:00pm

Columbus, Ohio (onsite near Easton)

Temp to Hire

Why You’ll Love This Job:

After being hired on, the following benefits are offered:

Single and Family Health Insurance plans, including Dental and Vision coverage

Short-Term and Long-Term disability

Matching 401(k)

Competitive Paid Time Off

Hybrid work schedule

What You’ll Do:

Educate merchants on the services offered and the status of collection accounts

Provide in-depth product support to clients by resolving incoming inquiries

Respond to customer product inquiries via telephone or in written internet-based email

In the phone queue all day but does take turns and get off the phones to do emails

Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

Troubleshoot problems with malfunctioning equipment or software applications and recommend corrective action

Document customer information and recurring technical issues to support product quality programs and product development

What We’re Looking For:

1-3 years of customer service experience

Bachelor’s degree preferred

Experience using CRM systems such as NetSuite or Salesforce

Prior banking or finance related experiences

Organizational and time management skills required

Self-starter with proven ability to work independently

Extremely comfortable working with computers and a variety of applications

Excellent oral and written communications skills

Strong problem-solving skills

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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Full-time

Hybrid remote