Customer Support Specialist

Job Description

Customer Support Specialist

Outdoor Power Equipment

$18.00-$20.00 per hour

Monday-Friday, 8:30am-5:00pm

Galloway, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

After being hired on, the following benefits are offered:

Strong benefits

Multiple medical plans including HSA availability with company contributions

Company paid disability and life insurance coverage

Generous 401k matching

Competitive pay

Casual atmosphere/dog-friendly environment

What You’ll Do:

Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner

Provide expert guidance to customers on product issues, usage, or warranty questions

De-escalate and resolve concerns with empathy, patience, and professionalism

Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines

Accurately document customer interactions in our CRM system to maintain thorough records

Partner with teammates and cross-functional departments to share insights and improve customer support processes

What We’re Looking For:

Excellent communication skills; both listening and speaking with a natural ability to reassure and guide

Strong problem-solving abilities and attention to detail

Calm, solution-oriented approach to customer concerns and escalations

Proficiency with computer systems and software applications

A strong sense of accountability and teamwork

Ability to function well in a high-paced and at times stressful environment

High school diploma or equivalent

Netsuite experience is a plus

Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

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Full-time