Client Services Specialist

Job Description

Client Services Specialist

Logistics

$22.00 per hour

Shifts Below

Lockbourne, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

After being hired on, the following benefits are offered:

Medical, dental, and vision insurance

401k and PTO

Work for one of the fast-growing logistics providers in the 3PL industry; (over 120 locations across 30 countries)

Shifts Available:

Monday-Friday; 3:30p-12:00a

Monday-Friday; 11:30p-8:00a

Friday-Sunday; 5:00a-5:00p

Friday-Sunday; 5:00p-5:00a

What You’ll Do:

Responds to orders, general client inquiries, invoice questions and client complaints

Support 50 clients and 8-10 job sites

Communicate with leadership teams of clients and internal

Resolves issues with orders, delivery dates or service

Label packages and ensure packaging is correct

Pulling if reports and comparing/tracking data

Utilize Microsoft Excel and Smartsheet

Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution

What We’re Looking For:

Must be comfortable with learning quickly

Strong writing skills and email communication

Must have great attention to detail

Learn all warehouse functions

Knowledgeable with Microsoft Outlook – Dynamic Rules, Teams, and Excel

Functions, X-Look Ups, =SUM

Client service skills, quality focused and the ability to multitask

Familiarity with ChatGPT and Copilot

Freight forwarding knowledge

Strong conflict resolution skills

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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Full-time