Founding Customer Success Manager

Title: Founding Customer Success Manager.

Location: New York, NY (Onsite)

Employment Type: Full Time

Compensation

Pay Range:$140000-$200000 per hour

Description

Drive positive business outcomes for customers.

Focus on increased revenue, reduced churn, and improved user activation.

Provide value beyond current product capabilities.

Represent the company externally and solve customer problems proactively.

Manage the customer journey from onboarding to upsell.

Build long-term partnerships instead of transactional relationships.

Advocate for customers to influence product development.

Key Responsibilities

Own a full book of business through all stages of the customer lifecycle.

Collaborate with product teams to ensure customer needs are met.

Engage with customers to understand their goals and challenges.

Identify opportunities for upsell and cross-sell.

Travel to meet customers in person when necessary.

Qualifications

Strong sense of ownership and impact-driven mindset.

Eagerness to learn and solve complex problems.

Excitement about working with cutting-edge technology applications.

Willingness to exceed expectations beyond the job description.

Core Technologies

AI Applications Customer Success Platforms

Contact Authorization

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Benefits

Learn more about our benefits offerings here

EEO Statement

Learn more about our EEO policy here

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