Social Media & Online Reputation Management Specialist

This role is pivotal in maintaining a strong and positive brand presence across all digital platforms, managing online reputation, and ensuring consistent engagement and communication with target audiences.

Non-Negotiable Requirements:

Bachelors Degree or National Diploma in Digital Marketing, Business Management, Communication, or a related field

Matric Certificate

Minimum 5 years proven experience in Social-Media and/or Digital Marketing Management within a fast-paced environment

Demonstrated experience managing paid media campaigns across Facebook, LinkedIn, and YouTube

Strong understanding of Online Reputation Management (ORM) tools, analytics, and reporting

Proficiency in social media listening and insights tools

Hands-on experience in:

Facebook Business/Ads Manager

LinkedIn Campaign Manager

YouTube Studio

South African CitizenKey Responsibilities:

Manage and maintain all corporate social media channels, including Facebook, Instagram, LinkedIn, Twitter, and YouTube

Create, implement, and monitor content calendars aligned with brand and campaign objectives

Set up, manage, and optimise paid media campaigns to drive measurable engagement and conversions

Oversee creative content, copywriting, and asset development for social channels

Monitor and respond to customer queries, compliments, and complaints on social media and review platforms (Facebook, Google, HelloPeter, etc.)

Conduct social listening and sentiment analysis to proactively manage brand perception

Identify online threats or crises and apply effective conflict resolution techniques

Generate and analyse reports on campaign performance, engagement metrics, and ROI

Collaborate closely with the Digital Marketing Manager, Sales, and Customer Service teams to align strategies and messaging

Ensure compliance with company brand standards and uphold professional online communicationSkills & Competencies

In-depth understanding of social media trends and digital marketing analytics

Excellent written and verbal communication skills

Advanced computer literacy (MS Office Suite, Google Analytics, Google Data Studio)

Strong organisational and multitasking abilities

Proactive problem solver with exceptional analytical skills

Ability to manage online communities with professionalism and empathy

Creative, innovative, and strategic thinker with strong attention to detailKey Performance Indicators (KPIs)

Positive social sentiment and brand reputation metrics

Increased engagement and follower growth across all platforms

Timely and professional response rate to customer interactions

Achievement of paid campaign performance and ROI targets

Accurate and insight-driven monthly reportingTo Apply:

Only candidates who meet all non-negotiable requirements will be considered.

Send your CV, supporting documents/qualifications, and a recent head & shoulders photo.

If you do not receive feedback within two weeks, please consider your application unsuccessful.