Shift Supervisor - Supply chain

Job Overview:

The Supply Chain Shift Supervisor is responsible for managing and overseeing supply chain operations during assigned shifts. This role ensures that warehouse, transport, and inventory activities are executed safely, efficiently, and in line with company standards. The Shift Supervisor leads a team of employees, coordinates resources, ensures compliance with safety and regulatory requirements, and drives performance to meet operational targets. Reports to the CDC Operations Manager.

Minimum requirements:

Diploma in Logistics / Warehousing / Supply Chain or related fields (NQF 6) is preferred

Must have a minimum of a Certificate in Logistics / Warehousing / Supply Chain or related fields (NQF 5)

3 +years’ experience in Logistics / Warehousing / Supply Chain operations

Main Responsibilities:

Shift Operations Management:

Supervise shift activities including receiving, storage, picking, packing, dispatch, and returns

Allocate manpower and equipment to meet workload demands

Monitor shift schedules and manage attendance

Enforce standard operating procedures (SOPs) for consistency and compliance

Receiving to be verified and Captured on SAP

Daily checks are carried out to ensure voltage, cleanliness and presentation of products are acceptable

Perform daily cycle counts

Support on monthly stocktakes

Process SAV to seconds for damages or double code batteries

Identify and escalate slow moving / obsolete stock on the floor

Manages the labelling process to minimise mistakes

Ensure all picking is scanned

Ensure daily dispatch according to delivery schedule and load report

Support both local, SDA’s and exports dispatch and collections

Supervise & assist with the debriefing of all returning vehicles ensuring timeous and accurate offloading of vehicles

Ensures daily rotations

Ensure that scrap to Fry’s is loaded timeously

Plan daily activities and workloads to ensure efficient workflow

Coordinate with other supervisors or managers to manage shifts, schedules, and employee rotations

Ensure proper handover between shifts, communicating any important information or issues to the next shift supervisor

Inventory Control & Accuracy:

Oversee cycle counts and stock reconciliations

Investigate and resolve stock discrepancies

Monitor stock handling processes to prevent losses and damages

Collaborate with warehouse and procurement teams to maintain optimal stock levels

Assist in cycle counting, stocktaking, and maintaining records of inventory movements

Continuous Improvement & Problem Solving:

Analyse shift performance data and identify bottlenecks

Recommend and implement process changes

Lead small improvement projects (e.g., Lean/5S initiatives)

Escalate recurring issues to management with solutions

Communication, Admin & Reporting

Conduct shift handover reports and meetings

Prepare daily performance and exception reports

Maintain clear communication between shifts, departments, and stakeholders

Escalate urgent operational issues to management

Check and sign off on all dispatch records (picking, scanning, labelling, qty count and load report)

Daily recording, sign off and submitting of all shift’s reports

Update daily, weekly and monthly KPI’s tracking reports to show progress

Maintain accurate records of daily activities, including shift reports, attendance, productivity metrics, and incidents

Provide regular reports to warehouse managers or senior management on shift performance, challenges, and achievements

Ensure that warehouse equipment, such as forklifts, pallet jacks, and conveyor systems, is in good working condition

People Management:

Ensure timely submission to HR on staff report (staff hours, sick days, leave or behavioural issues)

Ensures ongoing training and development of employees

Addresses employee relations matters fairly and promptly

Sign off Weekly and Monthly Payroll

Manage staff according to standard operational procedures

Manage staff leave requirements

Address corrective actions accordingly

Report employee performance and provide feedback, coaching, and support to ensure high productivity

Train new employees on warehouse operations, safety procedures, and company policies

Conduct ongoing training sessions to improve team skills and knowledge of warehouse equipment and technology

Identify opportunities for employee development and recommend training programs

Respond to and resolve conflicts or issues among team members promptly and professionally

Corporate Governance, Risk & Compliance

Compliance with applicable regulations and procedures

Identifies and reports risks or areas of concern

Ensures compliance with all relevant regulations and procedures

Maintain LOS and manage FIFO

Responsible for Health and Safety by creating awareness, as well as to address all unsafe practices in a timeous manner

Ensure low voltage stock on floor is escalated and moved for charging

Maintain a high level of housekeeping within warehouses

Implement and maintain quality control processes and procedures to minimize errors and damages

Enforce safety policies and procedures to ensure a safe working environment for all staff

Conduct regular safety inspections and ensure compliance with Occupational Safety and Health Administration (OSHA) and other regulations

Key Skills and Competencies:

Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems)

Working knowledge of a warehouse environment

Working experience of warehouse maintenance system (WMS)

Experience in working shifts