Intake Coordinator

Job Description

Position Overview:

The Intake Coordinator serves as the first point of contact for individuals seeking substance abuse treatment. This role is responsible for guiding clients through the initial assessment process, verifying insurance and eligibility, coordinating admissions, and supporting clients as they transition into care. The Intake Coordinator works closely with clinical staff, case managers, and external partners to ensure a smooth and welcoming entry into our programs.

Key Responsibilities:

Receive and respond to inquiries from prospective clients, family members, and referral sources by phone, email, or in person

Conduct pre-admission screenings to assess eligibility and level of care needs

Gather and document client information, including medical, mental health, and substance use histories

Verify insurance coverage and obtain authorizations as needed

Schedule and coordinate intake appointments and admissions

Provide clear information about program services, expectations, and policies

Maintain accurate records in accordance with confidentiality and HIPAA guidelines

Collaborate with clinical and administrative teams to ensure a seamless admission process

Offer empathy, support, and professionalism to clients and their families during a vulnerable time

Front Desk duties

Qualifications:

High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred

Experience in substance abuse treatment, healthcare, or social services preferred

Strong organizational and time management skills

Excellent communication and interpersonal abilities

Proficiency with computers and electronic health records (EHR) systems

Ability to maintain confidentiality and handle sensitive information with discretion

Compassionate, nonjudgmental approach to working with individuals from diverse backgrounds

Full-time