Guest Services Ambassador - (Part-Time) On Call

Guest Services Ambassador - On Call

POSITION PURPOSE

The Purpose of the Guest Services Ambassador is to be the first point of contact for the visitors attending conventions and events in the Indiana Convention Center. This person will offer a warm welcome, assist with directions, and ensure attendees feel supported and informed. All Visit Indy team members reflect the organization's "3 Ps" culture - productive, positive and progressive.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

Greet attendees in a warm, professional, and approachable demeanor. Ambassador will dress in a branded blazer provided by Visit Indy, black/dark blue pants, white collared shirt and professional, comfortable shoes provided by employee.

Provide accurate directions and assistance throughout the Indiana Convention Center, confidently guide guests to key areas, offer digital navigation support and answers using a provided tablet.

Take an active role in improving the visitors stay by assisting with providing advice on attractions, places to visit and eat, and anticipate and exceed visitors' expectations.

Maintain a strong working knowledge of Downtown Indianapolis and the Indiana Convention Center.

Availability to work events, conferences, etc. as needed including nights and weekends.

OTHER FUNCTIONS

Attend training sessions and events supported by Visit Indy.

Ability to be on your feet for multiple hours at a time.

Perform other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent is required.

KNOWLEDGE, SKILLS, AND ABILITIES

Solid verbal/written communication and interpersonal skills.

Strong knowledge of Indianapolis and the Indiana Convention Center.

Ability to focus on details, handle multiple tasks, and remain highly organized.

Visit Indy is an equal opportunity employer. Accordingly, not only do we adhere to all applicable federal, state, and local laws pertaining to equal employment opportunity, but it is our firm policy to provide equal employment and advancement opportunities for all individuals regardless of race, religion, color, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected category or characteristic. Hiring and promotion practices are performed without regard to the same.