Field Claims Investigator

Job Description

Job Type: Contract

Workplace Type: Hybrid (50% remote, 50% fieldwork)

Compensation: $20/hr plus $.50/mi

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 140 people, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

Conduct on-site field investigations

Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates

Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines

Remain prepared and willing to respond to damage calls within a timely manner

Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process

Respond to damages same day if received during business hours (if not, first response following day)

Accurately record all time, mileage, and other associated specific items

Requirements

Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers

Smartphone to gather photos, videos, and other information while conducting investigations

Computer, with high-speed internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals

Exceptional attention to detail and strong written and verbal communication skills

Proven ability to operate independently and prioritize while adhering to timelines

Strong and objective analytical skills

Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time

Safety vest, work boots, and hard-hat

Preferred Qualifications and Skills

Current or previous telecommunication or utility experience

Knowledge of underground utility locating procedures and systems

Investigation, inspection, or claims/field adjusting

Criminal justice, legal, or military training or work experience

Engineering, infrastructure construction, or maintenance background

Remote location determined at discretion of investigations manager

This is a contract position. There are no benefits offered with this position.

Part-time

Fully remote