Customer Relations Representative - State Farm Agent Team Member

Job Description

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY:

I was born and raised right here in Ohio. After graduating from Upper Arlington High School, I went on to earn my degree from the University of Kentucky, but Ive always loved Columbus and knew it was where I wanted to build my career and raise my family.

Ive been a State Farm agent since 2008, opening my first office in Galloway and later expanding to Dublin in 2016. Over the years, Ive been fortunate to earn multiple qualifications and achievements, but what matters most is the pride we take in delivering excellent customer service. Our two offices have a combined 13+ years of experience, and were dedicated to helping our customers protect what matters most.

If youre looking to join a team that values professionalism, community, and growth, wed love to meet you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Andy Ottney - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:

Communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.

Full-time