Service Desk Support

Hello

Greetings!

This is Sakshi from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role.

Title: Service Desk Support

Location : Columbus, Ohio / South Jordan, Utah ; USA

Duration: Fulltime

JOB DESCRIPTION:

Service Desk Support (Assistive)

"A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.

• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.

• Experience with third-party software and hardware.

• Excellent verbal and written communication skills.

• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, ReadAloud), ZoomText, and ReadWrite TM.

• Strong problem-solving abilities and attention to detail.

• Ability to quickly learn new technologies and software.

• Essential soft skills including attentive listening, patience, and effective documentation

End User Computing (EUC)

• Manage and support Microsoft Windows Technologies and Active Directory.

• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.

• Resolve EUC-related technical issues efficiently .

Assistive Technology

• Provide support for Microsoft Assistive Software including Narrator, Magnifier, ReadAloud, as well as ZoomText and ReadWrite TM.

• Train and assist end-users in the use of assistive technologies.

• Stay informed about the latest developments in assistive technology and recommend enhancements.

Customer Management

• Listen attentively to customer issues and provide empathetic support.

• Accurately document issues and maintain detailed records.

• Keep customers informed with regular updates and effective communication.

• Use ServiceNow or similar helpdesk platforms effectively .

Service Management

• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.

• Prioritize and triage issues to ensure timely resolution.

• Develop and maintain service management processes and documentation. "

If you are interested, please send me your updated resume ASAP with below details:

Full Name:

Current Location/Zip:

Contact Number:

E-Mail Id:

Alternate Email Id:

Visa/Work Permit Status:

Current Rate/Salary:

Expected Base Salary:

Notice Period/Availability to Start:

Skype ID:

Willingness to relocate to job location:

Any Relocation Concern (family/house/weather):

Current/Previous Employer Name:

Preferred Interview timings (Specify Time zone):

Any other job opportunity in process & at which stage:

Overall Experience Summary:

LinkedIn URL:

Looking forward for your response..

Thanks and Regards,

Sakshi Tripathi

Jconnect Infotech Inc.

168 Barclay Center Ste. 347,

Cherry Hill, NJ 08034

Email:

LinkedIn ID:

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