Shift Supervisor (Supply Chain)

Key Responsibilities

1. Shift Operations Management

Lead shift-based warehouse operations including receiving, storage, picking, packing, dispatch, and returns.

Allocate manpower and equipment based on workload and priorities.

Monitor shift schedules, staff attendance, and ensure timely dispatch of orders.

Verify receiving on SAP, perform daily checks on product condition, and enforce SOPs.

Support local, regional (SDA), and export dispatch requirements.

Conduct shift handovers to ensure continuity and address any escalated issues.Key Metrics:

On-time dispatch rate

Order fulfilment and picking accuracy

Stock captured on SAP within 24 hours

Scanning and SOP compliance

2. Inventory Control & Accuracy

Maintain real-time inventory accuracy through cycle counts and reconciliations.

Address discrepancies, stock variances, and monitor shrinkage.

Support monthly stocktakes and manage obsolete/slow-moving stock.Key Metrics:

Inventory accuracy

Shrinkage/loss rate

Resolution time for stock discrepancies

3. Continuous Improvement & Problem Solving

Identify inefficiencies and implement process improvements aligned with Lean and 5S principles.

Lead small improvement initiatives and escalate recurring issues with actionable solutions.Key Metrics:

Downtime reduction

Operational cost savings

Productivity improvement rate

4. Communication, Administration & Reporting

Ensure timely and accurate reporting of daily operations, exceptions, and performance metrics.

Maintain shift records, dispatch documentation, and KPI tracking reports.

Coordinate communication across departments and shifts.Key Metrics:

Timely submission of reports

KPI updates and accuracy of documentation

5. People Management

Supervise and develop shift staff to meet performance and behavioural expectations.

Manage attendance, leave, training, and performance feedback.

Foster a high-performing team culture through coaching and support.Key Metrics:

Timely reporting to HR

Successful performance management and training interventions

6. Governance, Risk & Compliance

Ensure compliance with health & safety, environmental, and quality standards.

Conduct safety inspections, enforce safe practices, and maintain high housekeeping standards.

Manage FIFO/LOS practices and oversee quality control processes.Key Metrics:

Safety compliance

Submission of health and safety documentation

Adherence to 5S standards

Minimum RequirementsEducation & Qualifications:

Certificate in Logistics, Warehousing, Supply Chain Management, or related field (NQF 5 minimum).

Diploma (NQF 6) preferred.Experience:

At least 3 years of experience in supply chain, logistics, or warehousing operations.

Experience in shift-based work environments.Technical Competencies:

Proficiency in MS Office Suite, SAP, and warehouse management systems (WMS).

Solid understanding of warehouse processes and controls.Behavioural Attributes:

Strong leadership and problem-solving skills.

Effective communicator, resilient under pressure, and results-oriented.

Proven ability to coach and manage diverse teams.

High attention to detail and commitment to continuous improvement.