Customer Complaints Advisor

Salary

Job Title: Customer Complaints Advisor

Salary: £27,040

Start Date: 18th September 2025

Location: Glasgow

Who we are

We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

Role Details

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:

Utilities sectors

Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.

Build rapport with empathy and care

Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.

Achieve assigned key performance indicators / targets

Navigate between different computer systems

Benefits

Enhanced CSP & Maternity/Paternity Scheme

Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.

Cycle to work scheme – Save up to 42% off a new Bike.

Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more

Requirements

Twelve months back office complaints within a call centre.

Ability to adapt and learn

Communication and listening skills

Computer literacy

Knowledge UK energy market is desirable

Next steps

Feel ready to jump in? Click Apply Now or contact the team:

Email us:

Permanent Full-Time