Remote Technical Support for Pathology - German speaking

About us

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is .

Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!

In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.

Responsibilities

Manage technical support phone lines and respond to customers’ questions and concerns

Provide first and second-level support to customers by phone and email

Diagnosing and troubleshooting technical issues remotely to find solutions

Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively

Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions

Take part in quality improvement projects and help enhance our service offerings

Occasionally visit customers on-site to gain hands-on experience and support sales activities

Job Posting Qualifications

Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories

Excellent technical product knowledge and remote troubleshooting skills

Experience in a pathology laboratory or similar environment is preferred

Proficiency in computer and software applications

Language Requirements

To effectively support our Nordic

German - mandatory

French - preferred

English - mandatory

Proficiency must include reading, writing, and listening skills in all the above languages. In addition, knowledge of any of the following EMEA support languages is considered an advantage: Danish, Dutch, Finnish, Italian, Norwegian, Spanish, Swedish

We offer

Position is fully remote. (Barcelona, Spain; Glostrup, Denmark; Les Ulis, France; Waldbronn, Germany; Milan, Italy; Amsterdam, Netherlands; Cheadle, UK)

Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team

A dynamic environment focused around delivering best-of-class customer service

Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)

A dedication to work/life balance

Contact

If you are interested in

joining our team and advancing your career, please submit your application through our careers page

We look forward to reviewing your application and will contact you if your qualifications match our needs.