Solutions Integration Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description:

We are seeking a dynamic and experienced professional to join our team as a JBS Solutions Integration Leader for Integrated Occupier Solutions. This pivotal role will be based in Costa Rica and will focus on providing expert advice to teams creating solutions and responses for services supporting commercial property occupiers worldwide. The primary objective is to ensure the appropriate utilization of JLL's Operations Delivery Platform, JLL Business Services (JBS), building measurable and sustainable value over time.

Key Responsibilities:

Provide strategic guidance on integrating JBS capabilities into client solutions and RFP/RFI responses for Integrated Occupier Solutions.

Maintain a comprehensive understanding of JBS's current business capabilities, roles, and global footprint.

Anticipate and strategize future JBS capabilities, roles, and footprint expansions to meet evolving client demands.

Collaborate closely with both the Integrated Occupier Solutions team and Subject Matter Experts, across the Firm, to optimize JBS capabilities into prospective client offerings.

Develop and nurture strong partnerships across the enterprise, particularly with teams involved in solution design and bid processes.

Create and deliver training programs for all involved in the bid process, particularly the Integrated Occupier Solutions team and Subject Matter Experts across the Enterprise, focusing on effective JBS integration.

Contribute to the continuous improvement of the solutions design process and RFP/RFI response strategies.

Act as a subject matter expert on JBS capabilities and their application in Integrated Occupier Solutions.

Measure and evaluate the content of proposals over time to ensure optimal utilization of JBS, identifying trends, gaps, and opportunities for improvement in JBS integration across client solutions.

Required Skills and Qualifications:

Excellent verbal and written communication skills

In-depth knowledge of the sales process and RFP/RFI responses

Strong ability to influence and collaborate across the enterprise

Proven record of accomplishment in developing and maintaining strategic partnerships

Experience in solution design and bid processes within the commercial real estate sector

Ability to create and deliver effective training programs

Strategic thinking and problem-solving skills

Fluency in English; additional languages are a plus

Analytical skills for measuring and evaluating proposal content and JBS utilization

Experience working with all levels, including senior leadership

Demonstrated ability working on virtual teams in a global corporate environment

Preferred:

Understanding of JLL's Integrated Occupier Solutions and JBS operations

Master's degree in business administration, Real Estate, or a related field

Previous experience working in or closely with a shared services center or business process outsourcing (BPO) environment

Experience in developing and implementing key performance indicators (KPIs) and service level agreements (SLAs)

Background in process mapping and optimization

Experience with agile methodologies in a business context

Familiarity with commercial real estate market trends and challenges faced by occupiers

Previous experience in a client-facing role within professional services or consulting

Experience in developing and delivering e-learning content

Understanding of data analytics and its application in business decision-making

International work experience, particularly in regions where JBS operates

Technical Skills:

Advanced proficiency in Microsoft Office suite (Excel, PowerPoint, Word)

Experience with CRM software (e.g., Salesforce)

Familiarity with project management and collaboration tools

Knowledge of business intelligence and data visualization tools (e.g., Power BI, Tableau)

Basic SQL skills for data querying and analysis

Familiarity with proposal management software

Understanding of data privacy and security principles

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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