Assistant Technology Services Manager

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您 把握美高梅中國事業 機會 與金獅再闖另一座高峰

Responsibilities:

Monitors day to day operations of the department to ensure that the team is properly staffed based on daily and hourly schedules to meet variable demands

Provides coaching to improve service quality, performance, and productivity.

Communicates vision, expectations, goals, and deadlines

Defines and measures the standards for quality and customer satisfaction requirements

Responsible for writing policies and procedures along with the measurements to ensure that they are followed

Solves, or assists staff in solving non-routine or complex issues.

Ensures that escalation paths are followed to ensure timely resolution of customer issues

Ensures compliance per policies and procedures

Provides daily, weekly, monthly, and annual performance and service reports to IT management

Performs other duties as assigned

Requirements:

3 – 5 years managing desktop and/or telephone support in a corporate IT department

Bachelor’s degree or higher preferred.

Cantonese and English required. Strong English writing skills preferred

ITIL Certification preferred

Self-motivated – Effective time management

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