Lead Consultant - (Hybrid - Toronto)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

About the Role

Lead Consultant – Technical Documentation & SOPs

Location: Toronto (4 Days Per Week) Practice Area: Insurance Type: Contract

Lead the design and delivery of high-quality technical documentation for business-critical systems.

The Role

We’re looking for a driven and detail-oriented Lead Consultant to oversee the development and delivery of user-focused technical documentation across our Insurance practice. You’ll manage a team of Business Systems Analysts and Technical Writers, and be the primary liaison between our clients and the internal delivery team. You’ll set the standard for SOP maturity and ensure every engagement delivers measurable value.

What You’ll Do

Directly manage a team of Business Systems Analysts and Technical Writers to deliver high-quality documentation

Own the delivery roadmap, planning, and execution of client engagements focused on technical SOPs

Conduct research on documentation quality benchmarks and develop maturity models tailored to client environments

Ensure the final product meets quality, usability, and compliance standards

Support the Engagement Lead by identifying future client needs and potential follow-on opportunities

What We’re Looking For

Proven experience in technical documentation within complex IT environments

Strong leadership capabilities with prior experience managing multidisciplinary teams

Skilled in client relationship management and confident in stakeholder communications

Deep understanding of software development lifecycle and IT operations

Ability to independently drive initiatives from planning through to delivery

Bonus Points For

Prior consulting experience in Insurance or Financial Services

Familiarity with documentation tools such as Confluence, MadCap Flare, or Adobe FrameMaker

Exposure to compliance or risk documentation standards

Experience creating and applying SOP maturity frameworks

Strong understanding of Agile delivery methods

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment

Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution

Virtual Health Care – Company-paid program available to all employees and their dependents/partners

Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners

Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment

New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child

Wellness Support – Fitness reimbursement benefit to promote health and well-being

Business Coach from Day 1: Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For more information about Capco, visit

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.