Information Technologist 2

Who We Are…

Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.

What We Do…

The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.

To learn more about our agency, please visit our website at

Are You Ready?

We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you’ll ever find with a work family that is second to none!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

18 mos. combined work experience in any combination of the following\: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.

-Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note\: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Application Procedures\:

In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.)

When completing your on-line Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting.

We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application.

You can check the status of your application by signing into your profile on this website.

We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often.

If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview.

The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.

Pre-Employment Drug Testing:

All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.

Pre-Employment Background Investigation:

The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

The Ohio Department of Rehabilitation and Correction is prohibited from hiring:

Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;

Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent;

Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism;

Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Working knowledge of information technology principles and methodologies to perform services

Responsible for Voice Over Internet Protocol (VoIP) installations and troubleshooting Works on multi-agency radio communication system (MARCS) radio systems

Creates and/or modifies programming modules

Provides support to ODRC Information System users and/or IT specialists in adherence to established ODRC policies and procedures

Provides support and services within the ODRC Telecommunications (TELECOM) Department to support ODRC customers, internal and external

Creates and analyzes incident and ServiceNow hardware tickets and tasks to ensure proper completion and assignment of incidents or hardware requests

Follows established policy and procedures for prioritization categorization

Follows escalation procedures established by ODRC

Initiates first level resolution within confines of access and security authority, utilizing published processes and procedures

Follows up ensuring first level resolution within time limits prescribed by service level agreements (SLAs)

Acts as liaison for services within Bureau of Information Technology Services (BITS) Telecommunications, Multi-Agency Communications Systems (MARCS) and mobile data solutions

Assists with installing and supporting DRC’s VoIP phone system; assists with on-boarding processes for new employees

Collaborate with other program areas by interfacing and utilizing other IT applications or platforms

Participates in and/or provides technical IT assistance related to projects, tasks and assignments.

Provides installation and monitoring support to IT specialists

Unpacks, stages and/or racks hardware

Performs set-up and installation for hardware and/or software and network connectivity Learns and changes application coding specifications

Installs telecommunications hardware and wiring; monitors systems and notifies higher-level staff of any concerns

Assists in creating task plans, training and job aids and attends meetings to gather and coordinate activities for requirements gathering

Works toward improved customer services through process and performance management

Assists with ODRC initiatives as needed.

Stays current regarding new technologies in area of IT assigned