Front Desk Associate/Night Audit - SpringHill Suites Sandpoint

Job Summary:

As a Front Desk Agent you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest.

Duties/Responsibilities:

Perform all check in and check out tasks

Operate the front desk according to standard operating procedures and with exceptional guest service

Know emergency procedures and how to respond

Complete daily reports, audit correspondence, as required by shift

Receive and confirm credit cards for validity and acceptability

Welcome guest upon their arrival and assign rooms

Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests

Communicate with housekeeping to make sure guest rooms are ready

Manage online and phone reservations

Respond to clients complaints in a timely and professional manner

Create incident reports for guest injuries/issues when required

Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy

Performs other related duties as required

Required Skills/Abilities:

Proficient in Microsoft Office Suite or similar software

Work experience as a Front Desk agent preferred

Level5 High Touch service

Excellent communication and organizational skills

Flexibility with shifts and scheduling

Must be available weekends and/or holidays

Must have transportation to and from work

Must have stellar attendance and punctuality Education and Experience:

High School diploma

At least 2 years of work experience in Front Office Management as a Front Desk Supervisor, Assistant Front Office Manager, or similar position in the hospitality industry Physical Requirements:

Must be able to remain in a stationary position during shift.

Must be able to access and navigate the facility.

Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.

Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.