Customer Service Representative

Benefits / Perks:

Monthly Performance Bonuses

Paid Time Off

401(K) Employer Match

Insurance: Medical, Dental, Vision

Opportunity For Advancement

Birthday Celebrations

Social Events

Company Culture We’re a diverse, positively minded company that values kindness, respect, honesty, accountability, and teamwork. We have a casual atmosphere here in the office, but we do stay focused on our mission to provide our customers the best customer service they've ever had.

Responsibilities

Receive a high volume of inbound calls, chats and emails

Identify the customer’s needs, collect relevant information, and provide solutions

Refer to written instructions for a variety of customer service topics

Ensure customer issues are resolved to their complete satisfaction

Document all customer interactions

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role

Comfortable using computers and Microsoft Office 365

Excellent written and verbal communication skills

Understanding of active listening techniques

Excellent problem-solving ability

Highly organized with the ability to prioritize projects and manage time effectively

Job Summary

You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and eager to make customers happy.