Dispatcher - Part-Time

This position requires availability for nights and/or weekends.

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

We are seeking a reliable and organized Part-Time Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and dispatching the right technician, to the right call, at the right time. This is an excellent opportunity for individuals who thrive in fast-paced environments and have exceptional communication and multitasking skills.

Schedule:

Friday: 5:00 - 9:00 PM

Saturday: 12:00 - 8:00 PM

Sunday: 7:00 AM - 5:00 PM

Pay Rate: $20.00 - $23.00 hourly

Dispatcher Responsibilities WHAT YOU'LL BE DOING

Effectively manage incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call-handling quotas

Schedule & communicate with technicians to meet customer requirements

Assign work orders based on priority to the available workforce

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers Dispatcher Qualifications WHAT YOU BRING

Strong phone contact handling skills and active listening

Familiarity with dispatch practices

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Availability to work nights and/or weekends

*Each location is independently owned and operated