Dispatcher

Job Purpose: We are looking for a mature dedicated employee to answer calls from a variety of stakeholders and communicate with mobile units for the appropriate response. Our Dispatchers are expected to be calm, clear and in control, especially in emergency situations. They should always know the appropriate responses, no matter the situation in accordance with established policies and procedures. The successful candidate will track and monitor situations by phone and radio, and document any situations reported by those in the field. This position plays a vital role in achieving our customer satisfaction and revenue growth objectives.

Description : Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information

Report To : Operation Manager and Office Supervisor

Dispatcher Skills we are looking for:

Excellent communications skills

Dependable

Productive

Customer Service Focused

Maintains Professionalism

Attention to Detail

Calm and Mature demeanor

Basic Computer Skills

Knowledgeable of Basic Safety

Basic Job Knowledge

Job _ Responsibilities_ :

Dispatch work orders to Field Technicians, Collectors and Boot Officer in a timely manner

Co-ordinate activities of Field Technicians, Collectors and Boot Officer to ensure that service issues are resolved according to the contracted commitments

Monitor Parking Enforcement Officer (PEO) activities, call orders, and breaks

Document ALL dispatch and field activities

Manage files, call log, data log and correspondence in a monthly/yearly filing systems

Assist an administrative team with daily task and special projects

Complete all required paperwork and reports in a timely and accurately manner

Present daily reports as assigned, detailing service performance

Maintain clean and tidy work area

Perform other duties as assigned

JOB REQUIRMENTS

Education and Experience:

High School Diploma or its equivalency

1 year administrative experience is preferred

1 year customer service experience

T echnical Skills:

Strong time management and organizational skills

Basic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Work, Excel and Outlook skills)

Great communication skills (verbal and written) with the ability to liaise at multiple levels

High level of accuracy, speed, and data entry skills

Attention to details

Ability to relate well with others and work in a team environment