Service Writer

Job Details

Job Location

Region 2 - New Iberia, Franklin, Abbeville - Louisiana

Position Type

Full Time Hourly- Non Exempt

Education Level

High School Diploma / GED

Travel Percentage

Zero - 5%

Job Category

Admin - Clerical

Description

Company Overview:

Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.

Description:

Sunshine Quality Solutions is hiring a Service Writer to support our service team with accurate reporting, customer communication, and warranty coordination. This role manages service records, supplies, and equipment logistics while maintaining up-to-date customer profiles. Ideal candidates are detail-oriented, organized, and customer-focused. Join a dynamic team where your contributions help drive operational excellence and customer satisfaction.

Responsibilities:

Respond to internal and external customer inquiries

Open and manage work orders through invoicing

Coordinate equipment transportation and maintain records

Keep service library current with manuals, bulletins, and media

Maintain department files and customer profiles

Manage accessories and supplies, including reorders

Collaborate on warranty claim follow-ups with the centralized processor Company Benefits:

Sunshine provides a comprehensive benefits package to full-time employees, featuring flexible work hours and family-friendly benefits:

Medical, Dental, Vision, and Life Insurance (including AD&D)

401(k) with employer match

Company-paid Short-Term Disability

Company-funded Health Savings Account

Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty

Incentive pay

Membership in Deere Employees Credit Union

Access to John Deere University training

Opportunities for career growth in a supportive team environment Qualifications:

High school diploma or equivalent

Basic knowledge of accounting practices

Familiarity with office procedures and recordkeeping

General understanding of mechanical/technical terms preferred

Proficient in Microsoft Office and internet-based applications

Strong attention to detail and organizational skills Physical Requirements:

Ability to sit for extended periods while working at a desk or computer.

Occasional lifting of up to 25 pounds (e.g., files, office supplies, or equipment).

Ability to use a computer, phone, and other office equipment for extended periods.

Occasional bending, reaching, or walking around the office

Ability to maintain focus and attention to detail in a fast-paced office environment.

At Sunshine Quality Solutions, we are committed to creating an inclusive and supportive workplace. We invite you to apply and join our team-your unique skills and experiences are valued here!

Qualifications