Patient Service Representative (IMG)

Job Details

Job Location

Irradiance Medical Group - Los Angeles - Los Angeles, CA

Position Type

Full Time

Education Level

Not Specified

Salary Range

$18.00 - $18.50 Hourly

Travel Percentage

None

Job Shift

Day

Job Category

Admin - Clerical

Description

The Patient Services Representative is primarily responsible for supporting our clinics daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. Contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.

Essential Functions:

Greet patients & caregivers, providing welcoming and professional customer service.

Scheduling & rescheduling patient appointments as needed.

Chart preparation for following business day

Verifying eligibility & benefits

Listing co-pay, deductible, coinsurance on fee ticket

Obtaining prior authorizations or referrals as required for patient visit

Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.

Collect all monies due at time of service and post payments collected from patient copays & balances

Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.

Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.

Assist patients at check in, including, but not limited to:

Confirming/entering patient demographics into the practice management system

Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards.

Document and call no shows

Assist patients at check out, including but not limited to:

Collecting & posting payments from deductibles, elective procedures & cosmetic treatments.

Assisting with product sales.

Scheduling follow up appointments as directed by the providers/clinical staff

Document and call no shows as needed

Scan completed fee ticket into patients chart at end of visit.

End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.

Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with call center.

Process and submit medical records request in accordance with HIPAA guidelines.

Distribute faxes as received to appropriate parties.

Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.

Other duties as assigned by management from time to time. Qualifications

Qualifications & Skills:

Minimum High School diploma or equivalent

Minimum 1-year prior customer service experience

Proper demeanor for a Dermatology office

Prior experience in Derm setting a +

Bilingual a + (not required)

Detail and outcome oriented

Able to handle a multitude of tasks in a sometimes, ever-changing environment

Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients

Wage Range - $19.00/hr - $22.00/hr DOE