Customer Service Specialist

Location: 19431 S. Santa Fe Ave., Compton, CA 90221

Type: Full-Time

Salary Range: $55,000 - $65,000 per year, depending on experience

Responsibilities

Customer Communication

Provide and confirm transportation schedules (pickup/delivery ETA)

Receive and reflect customer requests (e.g., special storage, equipment needs)

Notify and coordinate in advance/in hindsight regarding delays, layovers, oversize issues

Order Management

Manage shipping requests and Scheduling

Create and track orders based on reference numbers(B/L, CNTR #)

Secure appointment slots at terminals

Share and re-coordinate immediately in case of chages or cancellations

Field Operations Support

Deliver driver instructions

Share checklists for yard/terminal in-out operations

Report and identify responsibilities when damage occurs

Documentation & System management

Collect and share documents with customers (POD,BOL, invoices, etc.)

Update tracking information

Summarize flip fees and any other additional cost for customer explanation

Problem Solving & Improvement

Identify and report causes of dry runs, miscommunication, and delays

Draft improvement plans and share internally/customers

Support safety and compliance reporting Qualifications

Minimum 1 year of relevant work experience preferred.

Interpersonal skills and ability to communicate professionally

Must have experience working with Excel

Must be detailed oriented and organized with the ability to prioritize

Must be a team player and also be able to work independently

Strong verbal and written skills along with good interpersonal and organizational skills Ability to focus and work in a high paced multi-tasking environment

May have travel to job site and port/CFS facilities

Proficient in Korean & English required Benefits

Health, Dental, and Vision PPO Insurance

Life, STD, LTD Insurance

401(K) Plan

Paid Time Off

Paid Holiday(s)

Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)

Years of Service Awards

Education Assistant Program (Based on Eligibility)