Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin)

Southern California Gas Company is searching for part-time Customer Service Representatives who have a good command of the English language and are also fluent in Cantonese, Korean, or Mandarin. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.

Customer Service Representative

CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.

Essential Duties and Responsibilities

Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.

Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation.

Efficiently and accurately processes customer requests, answers questions, and resolves complex issues

Maintains knowledge of changing company policy and procedures

Effectively promotes products and services that meet customer needs

Strives to provide a superior customer experience that focuses on first-call resolution

Demonstrates a learning attitude focused on innovation and continuous improvement.

Has an overall positive presence in the communities that we serve

Possesses a mature and self-confident attitude

Naturally possesses a high energy level and demonstrates strong dependability

Embraces a strong work ethic and enjoys working in a fast paced and changing environment

Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.

Physical Demands

Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.

Environmental Conditions

Office environment with some noise generated by co-workers; telephone contact with customers.

Minimum Qualifications

Previous customer contact experience

Ability to operate a computer and peripheral equipment

Must possess and maintain a valid California Driver's License with acceptable driving record.

Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test

Qualify through a panel interview

Fluent in English and one of the following languages - Cantonese, Korean, or Mandarin

Successfully complete formal Customer Service Representative training