Solutions Center Representative

Role: Solutions Center Representative - Life Insurance

Pay Rate: $19 per hour, paid weekly

Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))

Schedule: Monday - Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week

Assignment Length: 6-12 months, opportunity for extension/conversion pending performance, attendance and business need

Target Start Date: 12/1/2025, upon completion of new hire onboarding

Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 12/1-1/8

*Candidate MUST have access to router. Client will provide an Ethernet cable.

**Candidate MUST review A Day In The Life video prior to interview with hiring team.

Position Summary:

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

Handle inbound calls from members, partners and financial professionals

Interpret policy changes and provide expert guidance

Maintain records and use insights to enhance customer relationships

Ensure compliance with industry regulations and company policies

Educate customers on financial implications, penalties, and plan benefits

Strive for first-call resolution and collaborate with internal teams on escalated cases when needed

Participate in career development and goal-setting sessions Qualifications

Education: Recent degree in finance, business, insurance, economics, or communications preferred

Experience: 1+ year in customer service or sales

Skills:

Knowledge of various insurance products and the sales process

Solid understanding of legal implications of certain product features in different states

Strong communication and problem-solving abilities

Computer proficiency Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

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