Client Services Team Member

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

Locations in East Hampton and Southampton

KEY RESPONSIBILITIES

Greet and engage clients in a positive and friendly manner

Provide the highest level of client/customer service and hospitality to all clients/prospective clients

Share pricing and class information with prospective clients

Deliver Megaformer machine demos to new clients

Complete studio tours with new clients

Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience

Ensure complete knowledge of Mariana Tek system

Assist Management with day-to-day operations of the studio

Ensure prompt response to studio emails; notify Studio Manager if needed

Understand SLT product knowledge, policies and procedures for retail operations

Complete basic Megaformer machine maintenance

Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience

Assist in retail inventory at the end of the month

Complete opening and/or closing checklists

Perform other studio duties as needed QUALIFICATIONS

Mariana Tek software experience a plus

Leadership experience a plus

Must have superior customer service skills

Must have excellent interpersonal skills and a service-oriented outlook

Must be highly organized

Ability to work independently as well as on a team

Should have a strong ability to communicate clearly with team members, clients and senior management

Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS

Must be available to work:

Minimum of one shift per week

Ability to work flexible hours; early morning/weekends

Must have own transportation and housing

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.