Infrastructure Specialist 2 (Server)

Schedule: Full-time

What you'll do:

Install, maintain, configure, upgrade &/or administer hardware &/or software independently in server administration, business continuity, information security, & SAN where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered.

Diagnose, analyze & resolve issues for customer(s) across assigned multiple technology domains.

Create, organize, file & maintain documentation.

Review & monitor enterprise security systems; takes appropriate action & responds to alarms/alerts per agency policy & procedure (e.g., anti-virus, spam).

Interface with other platforms from a hardware &/or software perspective.

Answer questions & present informal mentorship opportunities to peers &/or lower-level staff via conversation, observation or technical documentation.

Minimum Qualifications:

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology, Troubleshooting

Knowledge of:

Oral & written communication tools & techniques

Customer support & personal service technical writing & documentation practices

Microsoft Server Tools (e.g.,WSUS, Microsoft Up-date, perfmon, task manager, server manager, services.msc, event logs, Powershell, Microsoft Cluster Manager, Storage Manager)

IT principles, methods & practices in Microsoft Server

Software distribution tools & configuration management & mechanisms

Organizations operation environment, topology, & protocols

Backup & recovery techniques

Performance monitoring methods

Installation & configuration procedures

System administration methods & procedures

Operating systems installation & configuration procedures

Microsoft Technologies (e.g. Server 2008, Server 2012, IIS, MS DNS, MS DHCP, Microsoft Clustering Services, Active Directory)

Vmware tools & technologies (e.g. Vmware snapshot, quiescence, Vmware templates, vCenter

Skill in:

Troubleshooting

Installation

Critical thinking

Operation monitoring

Service Orientation

Judgment & decision making

Systems analysis

Operation analysis

Identifying & specifying business requirements

Using data recovery tools & techniques

Systems evaluation & complex problem solving.

Ability To:

Prepare meaningful accurate & concise reports.

Stay abreast of current technologies in area of IT assigned.

Define problems, collect data, establish facts & draw valid conclusions.